Teletrabalho em instituição federal de ensino superior: análise do Programa de gestão e desempenho na Universidade Federal de Juiz de Fora

Abstract

Research objective: To understand the challenges of the Program of Management and Performance (PGD) of the Federal Public Administration and propose actions for its consolidation in the Federal University of Juiz de Fora (UFJF). For this, the study reviews the literature on teleworking, describes its advantages and disadvantages, identifies the main challenges of the program implementation in UFJF and contributes to the debate on the subject. Theoretical framework: telework, through PGD, established the theoretical perspective of the study that is part of the research line "Public administration and organizations"contributing to its purpose of favoring the existence of innovative management practices, compatible with technologies and contexts that enable and demand, telework in the public sector. Methodology: a descriptive research was carried out, with a qualitative approach, interviews with members of the university community to explore their perspectives on the process of implementing PGD in the institution. Results: it is concluded that the implementation of PGD in the university context is a complex process; that the program is not synonymous with telework and that it can bring several impacts, both positive and negative to those involved. Actions are fundamental as: the identification of strategies to promote interaction and engagement of servers, the need for clear indicators for performance evaluation, the importance of a telework system adaptable to the specificities of university work and the monitoring of the health of servers that work remotely. Originality/relevance: the research is original, because it was concerned with the dialogue and internal perspectives experienced in the process of implementation of PGD at UFJF. Practical contributions (impact): at the end of the study, it was possible to propose a conclusive technical report, with potential impact on the context of telework in UFJF, which provides inputs for the discussion on new work arrangements in the post-pandemic context, contributing to modernization and efficiency at federal universities.