Por um sistema espaço-serviço centrado nos usuários: contribuições do codesign em processos de projetos urbanos

Abstract

The study discusses the possibilities brought by codesign practices to the design of urban and public spaces, focusing on social outcomes and considering the centrality of the user. The research group in which this study is inserted is dedicated to investigating the interdisciplinary relationships between Service Design (SD) and Architecture and Urbanism (AU). Unlike the conventional concept where the designer is considered the sole author of the work, in the urban field, the designer becomes one of the actors that compose a larger scenario. Considering that cities are complex products resulting from various everyday actions, the city is co-created at every moment by the users themselves, the people who appropriate the space, becoming their own designers. However, most conventional approaches and research methods for urban planning tend to disregard user participation, and people's involvement is usually limited to public consultations. Codesign practices, commonly used in the field of Design, are a collaborative elaboration between designers, users, and the various actors involved in the project creation process. Co-design is suggested here as a way to create innovation and overcome disciplinary gaps in the fields of Architecture and Urbanism and Service Design. The results indicate that co-design is a valuable tool for creating more humanized urban spaces with stronger bonds with people and the development of a sense of belonging. It is concluded that more research is needed to consolidate reliable references for truly participatory projects, allowing for further collaborative construction of knowledge between the mentioned disciplines.