Uma análise do transporte coletivo urbano em Juiz de Fora - MG: aspectos de melhoria para o desenvolvimento de uma cidade inteligente e sustentável

Abstract

The increase in population concentration in urban areas aggravates the problems of urban mobility, which has highlighted the importance of developing smart cities, which combine sustainable and technological development, aiming at improving the quality of life of the population. In this context, transport systems play an important role and will need to adapt to meet user demands efficiently. With this, this work aims to carry out an analysis on urban mobility and, more specifically, on the Urban Collective Transport (TCU) system in the city of Juiz de Fora - MG. To this end, a qualitative and quantitative methodology was used, through the application of questionnaires aimed at TCU users in the municipality, which evaluated the levels of satisfaction of the population with the service offered. As a result, it was verified the great dissatisfaction of the population of Juiz de Fora and the low quality of the system pointed out by the great majority of the users who participated in the research, being the frequency, the capacity, the reliability, the information system and the conditions of the roads, the quality assessment criteria that received the worst ratings. From the results, it was possible to indicate sustainable measures for the urban mobility of the municipality, aiming at the development of an intelligent Juiz de Fora.