O assistente social no atendimento à pessoa com deficiência: uma análise das demandas e respostas profissionais nos serviços socioassistenciais do município de Juiz de Fora

Abstract

This dissertation aims to have an in depth look at the intervention of the social worker in the care of people with disabilities within the scope of Social Assistance in Juiz de Fora, with a view to identifying the demands brought by the public that were served by the service and the resulting professional actions in response to such demands. In methodological terms, this research was based on a literature review for theoretical support about issues that permeate the object of study, and subsequent data collection through twelve interviews with social workers working in public institutions - Social Assistance Reference Centres - CRAS – and the so-called Civil Society Organisations/Third Sector – Social Assistance Entities to assist people with disabilities. This is an exploratory qualitative research project with a field study. The data obtained were treated through Content Analysis. Among the research findings, the main demands placed on the social worker refer to access to services and resources, operationalization of technologies for requesting and monitoring benefits, breaking or weakening family ties, demand for reception, listening, food security. Regarding professional responses, we found several interventions and procedures such as reception and guidance, individual and family social support, promotion of social participation, management of technologies and monitoring of BPC/LOAS requests, referral and counter-referral, networking, interdisciplinary, with groups; emergency interventions, encouraging protagonism and autonomy from the perspective of law. Professional work in Assistance to People with Disabilities finds limits and possibilities, among which obstacles with the social assistance network, precariousness of social policies, lack of resources, prejudice and discrimination, family wear. As possibilities, the strengthening of equipment and human resources, integrality and alignment of policies, and ethical-professional commitment were listed. The study made it possible to critically reflect on the issue of disability in our society, as well as on the elements that make up the intervention of the social worker. We point out the importance and need that further studies can also be dedicated to deepening the theme.