“Entre Redes”: análise da gestão dos processos de escrituração das escolas municipais e estaduais de Caraí na perspectiva do serviço de inspeção escolar

Abstract

The present dissertation was conducted within the scope of the Professional Master’s course in Management and Evaluation of Education (PPGP) of the Public Policies and Evaluation of Education Center at the Federal University of Juiz de Fora (CAEd/UFJF). The management case has the objective of analyzing the activities related to school bookkeeping of the municipal and state teaching networks at the city Caraí-MG, through the inspections services attributions. The research’s question of this study is: which are the main challenges of the school’s inspector, regarding the bookkeeping services improvements? How can the Academic Transcript’s expedition be optimized? This dissertation’s proposal is to investigate and analyze the School’s Bookkeeping Sector of the municipal and state institutions from Caraí, considering its dynamics of organization and operation. To do so, there will be considered the efficiency principle of public services. We believe that the lack of activities planning, the archival disorganization, and the bookkeeping’s activities flow chart are factors that strengthen the sector’s problems, which can be: expedition deadlines and the number of mistakes on the transcripts, especially when the student changes the teaching network. As a bibliography, this dissertation is based on authors as: Taylor (1990), Chiavenato (2000, 2004), Augusto (2010), De Grouwe (2006), Meneses (1977), Lück (2012), Monteiro (2017), Neiva (2013), Pereira (2012), Silva (2016). To the management case’s description, in the first chapter, there was made empirical research. To do so, the used methodology was the qualitative research, through the school’s archives, regarding its school’s transcripts, student’s files, among other documents. There were analyzed the inspectors’ visits terms, and opinions of the State Education Secretary from Minas Gerais about the academic problems. Besides, there were also analyzed the questionnaires applied to the School’s Inspection Sector. On chapter 2, through the applied questionnaires, it was possible to understand the wishes of the ones responsible for the bookkeeping function at schools. Besides, it was also possible to understand that the main challenge of the Inspection is to engage training actions since this was a demand identified on the answers. On chapter 3, through the propositional actions, it was introduced an action plan directed to the file’s organization, workers training and the implementation of a computerized data flow system.