Impactos da assimetria no controle da qualidade na linha de produção: uma perspectiva da gestão da qualidade total

Abstract

The present study approaches how Total Quality Management (TQM) can contribute to the development of processes and standardization of procedures in the production line of an automotive industry. The main objective of the study was to understand, from the TQM perspective, how the asymmetry in quality control in the production line can influence the assembly line performance. Currently, companies that do not have a Total Quality Management System (TQM) may encounter difficulties in the execution of their activities. Standardization of processes in industries as a whole has proven to be the best way to achieve the expected results by increasing quality, reducing waste and improving their products and processes. The standardization process is done through a review of all the procedures that are being performed, and then it enables the implementation of the one that best meets the needs of the production line. Another essential part is to qualify everyone who is involved, and ensure that what has been established is running. The methodology used in this dissertation was the study case through the use of its basic principles: the use of several sources of evidence, the creation of a database, the establishment of a link between the evidence and finally the care with the use of electronic sources for data collection. Through these characteristics, the case study becomes a reliable form and provides legitimacy to the research, evidencing the author's view in a clear way about the areas analysed. Total Quality Management contributes to the improvement and control of the processes in general, allowing the organization to achieve its objectives of continuous improvement. Through data collection, it was possible to compare two sectors of the Final Assembly at the Mercedes Benz plant in Juiz de Fora, in the state of Minas Gerais. The research came to the conclusion that Total Quality Management through its various quality tools has contributed to the improvement of the results in the organization studied, reducing failures and wastes through the symmetry and standardization implemented and maintained in all stages of the process.